Hotel Terminology
The process of registering and gaining access to your room upon arrival at a hotel.
The process of paying your bill and returning your room key at the end of your stay.
A set of rooms within a hotel, typically including a bedroom and a separate living area.
A hotel staff member who assists guests with services such as booking reservations, arranging transportation, or recommending local attractions.
The main entrance area of a hotel, often where guests check in and wait for their rooms.
A hotel employee who assists guests with carrying luggage and escorting them to their rooms.
A service provided by hotels where guests can order food, drinks, and other items to be delivered to their rooms.
A hotel that allows guests to bring pets, often with certain restrictions and additional fees.
A small refrigerator in a hotel room stocked with snacks, beverages, and alcohol, which is typically charged at a premium price.
A light breakfast offered by many hotels, often consisting of bread, pastries, fruit, and beverages like coffee or juice.
A hotel package where the cost of food, drinks, activities, and sometimes excursions are included in the price of the stay.
The price charged for renting a hotel room, which may vary depending on factors like room type, location, and time of year.
The availability of rooms at a hotel, indicating that there are open rooms for booking.
A practice where a hotel accepts more reservations than it has available rooms, often in anticipation of cancellations.
A hotel sign or button indicating that the guest does not want to be disturbed by housekeeping or other staff members.
A physical or electronic card that grants access to a guest's hotel room.
A type of hotel that provides a variety of leisure facilities, including pools, spas, and recreational activities.
A hotel or accommodation that provides kitchen facilities for guests to prepare their own meals.
Rules set by the hotel regarding the timeframe and conditions under which a reservation can be canceled without penalty.
A room rate or booking type intended for two people to stay in one room.
A room rate or booking type intended for one person to stay in a room.
A guest who arrives at a hotel without a reservation and asks for an available room.
An amount of money paid in advance to secure a hotel room, often refundable if cancellation terms are met.
The ability to check into a hotel before the standard check-in time, usually with prior arrangement or for a fee.
The ability to check out of a hotel after the standard check-out time, often with an additional fee.
A type of lodging that typically includes a room and breakfast as part of the stay, with fewer amenities than a hotel.
A hotel room with a bathroom that is not private to the guest, but shared with other guests on the same floor or section.
A hotel room with a bathroom that is exclusive to the guest, not shared with others.
A closet in a hotel room that is large enough to walk into, providing extra space for clothes and luggage.
A stay at a hotel lasting for just one night.
A group of hotels operating under the same brand name and typically offering similar services and facilities.
A room type in a hotel that offers basic amenities at a lower price compared to standard or deluxe rooms.
A higher-end hotel room with more spacious accommodations and additional amenities than standard rooms.
The process of moving a guest to a higher-level room than the one they initially booked, often at no additional cost or for an extra fee.
The rate offered to guests who arrive without a reservation and request a room on the spot.
A discounted rate offered for multiple rooms booked at the same time, often for events or organizations.
Facilities and services provided by a hotel to enhance the guest experience, such as a gym, spa, or pool.
The classification of a hotel room based on its size, features, or configuration (e.g., single, double, suite).
A hotel room designated for guests who smoke, typically with ventilation and ashtrays provided.
A hotel room that is not designated for smoking, ensuring a smoke-free environment.
The employees working at a hotel, including front desk agents, housekeeping, chefs, and maintenance workers.
The department in a hotel responsible for cleaning and maintaining guest rooms and public areas.
A service provided by hotels where the staff prepares the room for sleep, often including closing curtains, turning down the bed, and leaving chocolates.
A prepaid certificate issued by a hotel or travel agency, which can be redeemed for a stay or services.
A booking made in advance to secure a room at a hotel for a specific date or duration.
A document or email confirming a hotel reservation, typically containing details like the check-in/check-out date and room type.
The geographical area or neighborhood where the hotel is situated, often influencing its price and accessibility.
A system used to classify the quality of hotels, often using stars or diamonds to denote different levels of service and amenities.
The percentage of available rooms occupied in a hotel over a given period.
A software or tool used by hotels to manage room availability, bookings, and reservations.
An email or document that confirms the details of a booking, including check-in/check-out times and the room type.
A fee added to a guest's bill to cover service-related costs, such as cleaning, bellhop service, and concierge services.
The additional cost for food or drinks delivered to a hotel room.
A desk or area where guests can request assistance with booking services, finding local attractions, or making dinner reservations.
A transportation service provided by the hotel to and from nearby locations, such as the airport or city center.
A swimming pool available for guests to use at the hotel, often part of the leisure amenities.
A small safe provided in hotel rooms for securing valuables like money, jewelry, or electronics.
A fitness facility offered at many hotels, typically including exercise equipment, weights, and other fitness amenities.
A wellness area at a hotel where guests can receive massages, skincare treatments, and other health and relaxation services.
Wireless internet access provided by many hotels, often free or available for a fee.
A hotel facility providing guests with access to computers, printers, and other office equipment for work-related purposes.
The services offered to guests by the hotel, ranging from concierge to room service and beyond.
The process of preparing and cleaning a room for the next guest after it has been vacated.
A designated area in a hotel for hosting events, such as conferences, meetings, or weddings.
A meeting room typically equipped with presentation tools, available for business or corporate events.
A special offering from hotels that includes amenities, services, and event space for weddings.
A large room designed for hosting banquets, receptions, and large gatherings within a hotel.
A group of rooms reserved in advance for a specific event or function, often at a discounted rate.
A reservation for multiple rooms, typically made by a company or organization for an event or conference.
A luxury suite often offered to high-level guests, typically with additional amenities like a work desk and larger living space.
Two or more rooms that are connected by a door, allowing guests to move freely between them.
Rooms that are next to each other, but not necessarily connected by a door inside the room.
The primary area where guests check-in, ask for assistance, and handle billing during their stay.
A classification system that evaluates hotels based on factors such as service quality, cleanliness, and amenities, often represented by stars or diamonds.
The person responsible for overseeing the daily operations of a hotel, ensuring guest satisfaction, and managing staff.
A room assigned to a guest for their stay, which is typically equipped with a bed, bathroom, and other necessary amenities.
The online platform that allows guests to make bookings, check services, and gather information about the hotel.
A call organized by the hotel to connect multiple participants, often used for meetings or discussions within a conference setting.
A bar located in the lobby area of a hotel, offering beverages and light snacks to guests.
A transportation service provided by the hotel, often free or for a small fee, to take guests to local destinations like the airport.
A service where hotel staff park and retrieve guests' vehicles, often for a fee.
A service provided by many hotels to clean guests’ clothes using a non-water process, typically available for a fee.
A service where hotel staff assist with transporting luggage to and from rooms and other hotel areas.
A group of rooms reserved for guests attending an event, often with special rates.
The fee associated with items taken from the minibar in a hotel room, often charged separately from the room rate.
An additional fee charged to guests who wish to check out after the standard time.
The rate offered to guests who do not have a reservation and seek to book a room upon arrival.
An additional fee charged for guests who check in before the regular check-in time.
The process of cleaning and preparing a room for the next guest after it has been vacated.
A service provided by the hotel at no additional cost, such as free breakfast or Wi-Fi.
The government tax added to the room rate, often required by local regulations.
A retail shop in the hotel where guests can buy souvenirs, snacks, and other travel-related items.
The service responsible for cleaning and maintaining guest rooms and public areas within a hotel.
The measures and personnel in place to ensure the safety and well-being of guests, staff, and property.
A list of food and beverages available for delivery to a guest’s room, typically provided in the room.
A pool available for guests to use, often located within the hotel for leisure and relaxation.
A self-serve breakfast where guests can choose from a variety of food items, often included in room rates.
A type of suite designed for business travelers, typically featuring a workspace, high-speed internet, and other office-related amenities.
A basic hotel room with standard amenities like a bed, desk, and private bathroom.
A type of bed size that is larger than a full bed but smaller than a king-size bed, typically used for two guests.
A large bed designed for two guests, offering ample space for comfort during sleep.
A medium-sized bed, often used for one or two guests, but smaller than a queen-size bed.
The position of a hotel room, such as its view (e.g., ocean view, city view), or its direction relative to the hotel's layout.
Fast internet connectivity, often offered by hotels as part of the room rate or as an additional service.
A service allowing guests to check out quickly, often by leaving their key at the front desk or using a digital service.
The use of a specific brand or logo that represents the identity and reputation of a hotel or hotel chain.
A type of hotel accommodation where guests can stay for weeks or months at a time, often with kitchen facilities.
The process of delivering food, beverages, or other amenities directly to a guest’s room.
A transportation service provided by the hotel, often to and from airports or other major destinations.
A mandatory charge added to a hotel bill to cover amenities and services such as pools, gyms, and entertainment.
A room designed to be accessible for people with disabilities, typically including features like wider doors and roll-in showers.
A rewards program offered by many hotel chains, where guests can earn points or benefits for staying at the brand’s properties.
An amount of money paid in advance to secure a room reservation, often refunded if there is no damage or extra charges.
A confirmation message or document sent after booking, ensuring that the reservation has been made successfully.
The counter at the front desk where guests complete their check-in process upon arrival at the hotel.
The status of rooms in a hotel, indicating whether rooms are available for booking at a given time.
A discounted room rate offered to business travelers or employees of a particular company or organization.